Support & Maintenance
Keep your software secure, stable, and current after launch.
Who it's for
- Companies with custom or integrated software in production.
- Teams without in-house capacity for patching, monitoring, and fixes.
- Businesses running software Whale Song didn't build, after onboarding.
What you get
Monitoring
Application, uptime, and performance monitoring.
Security patching
Security patches and dependency updates.
Bug fixes and incident response
Fixes and incident response within agreed response times.
Minor enhancements
Small improvements within a monthly allowance of up to 20 hours.
Hosting oversight
Hosting and infrastructure oversight.
Monthly health report
A monthly report on how your system is running.
12-month initial term, beginning when the development team rolls off. Systems Whale Song did not build start with a knowledge-transfer and onboarding period before coverage begins.
How it works
Monthly, on a 12-month term that begins when the development team rolls off.
The outcome
Software that stays secure, stable, and current while your team focuses on the business.
What comes next
Running AI as well? AI Run & Optimize keeps it accurate and cost-controlled.
Proof
Results we've delivered
Our audit-trail design became the reference model for another portfolio company
Financial services
Operations restored through live disaster recovery under active incident conditions
Real estate and property
Frequently asked questions
What does Support & Maintenance cost?
$5,500–8,500 / month, on a 12-month term.
Can you support software you didn't build?
Yes. We start with a knowledge-transfer and onboarding period, then coverage begins.
Does it cover AI systems?
AI model maintenance, evaluation, and drift monitoring are covered by AI Run & Optimize.
Ready to get your team's time back?
In 30 minutes, we'll map where your time and money are leaking, and you'll leave with at least one idea you can act on, whether or not we work together.